Returns
Return item
A customer who has placed an order may cancel it in accordance with the provisions of the Consumer Protection Law.
Cancellation after receipt of the order by the customer: When the order was delivered to the customer, the customer may cancel it, in whole or in part, within 14 days from the date it was delivered to him, by written notice by email: service@velo3030.co.il
and / or to the company's customer service by phone: 03-5213332 provided that the products are in good condition and not used, in their original packaging, when all the labels / tags are still attached to the item, when they are complete and / or no injury and / or damage and / or defect and / or spoilage of any kind and type. Customers can return the item by sending it to our shop in Rishon Leziyon or droping it to off at our shops in Rishon Leziyon or Tel-Aviv,
After receiving the item to the company's warehouses, the customer will be refunded the full amount paid by him when placing the order within 14 business days.
The refund will be made by crediting the credit card or crediting the PayPal account through which the purchase was made.
For the avoidance of doubt it is clarified that in canceling an order, the customer will not be entitled to a refund of the shipping fee as paid by him.
Item replacement
A customer who wishes to replace products he received in an order that is not due to a defect, such as, in cases of an inappropriate size, is asked to contact the company's customer service via a written message by email: service@velo3030.co.il
And / or orally by phone: 03-5213332. Replacement of products will be done within 14 days from the date of receipt of the order by the customer and provided they are not used, in their original packaging and that the label / tag is still attached to the item, complete and / or without damage and / or damage and / or defect and / or spoilage of any kind. .
The company may update the exchange rates from time to time and without prior notice. The shipping rates for returning items, until they are updated by the company, in its sole and absolute discretion, are as follows:
Replacement of first item (in exchange for collection) with courier - free of charge
Replacement of a second item and beyond - courier fee of 50 ILS
Replacing an item in New Balance stores - at no cost.
It is clarified that the replacement of the product is in accordance with the existing stock in the store. Can be exchanged for a different item.
Notices for Stanley Customers - recall
We would like to inform you that STANLEY Global has issued a recall for specific models of mugs due to hot water leakage (thermoses). Although these products are no longer listed for sale on our website, some may still be in use. If you purchased a STANLEY mug from us, it’s possible that your product is included in the recall. please contact our customer service by mail: service@velo3030.co.il with your order details, and we will gladly assist you according to the company’s official policy.Thank you for your trust and cooperation
Switchback 12-ounce mug / Switchback 16-ounce mug / Trigger Action 12-ounce mug / Trigger Action 16-ounce mug
Returns
Return item
A customer who has placed an order may cancel it in accordance with the provisions of the Consumer Protection Law.
Cancellation after receipt of the order by the customer: When the order was delivered to the customer, the customer may cancel it, in whole or in part, within 14 days from the date it was delivered to him, by written notice by email: service@velo3030.co.il
and / or to the company's customer service by phone: 03-5213332 provided that the products are in good condition and not used, in their original packaging, when all the labels / tags are still attached to the item, when they are complete and / or no injury and / or damage and / or defect and / or spoilage of any kind and type. Customers can return the item by sending it to our shop in Rishon Leziyon or droping it to off at our shops in Rishon Leziyon or Tel-Aviv,
After receiving the item to the company's warehouses, the customer will be refunded the full amount paid by him when placing the order within 14 business days.
The refund will be made by crediting the credit card or crediting the PayPal account through which the purchase was made.
For the avoidance of doubt it is clarified that in canceling an order, the customer will not be entitled to a refund of the shipping fee as paid by him.
Item replacement
A customer who wishes to replace products he received in an order that is not due to a defect, such as, in cases of an inappropriate size, is asked to contact the company's customer service via a written message by email: service@velo3030.co.il
And / or orally by phone: 03-5213332. Replacement of products will be done within 14 days from the date of receipt of the order by the customer and provided they are not used, in their original packaging and that the label / tag is still attached to the item, complete and / or without damage and / or damage and / or defect and / or spoilage of any kind. .
The company may update the exchange rates from time to time and without prior notice. The shipping rates for returning items, until they are updated by the company, in its sole and absolute discretion, are as follows:
Replacement of first item (in exchange for collection) with courier - free of charge
Replacement of a second item and beyond - courier fee of 50 ILS
Replacing an item in New Balance stores - at no cost.
It is clarified that the replacement of the product is in accordance with the existing stock in the store. Can be exchanged for a different item.
Notices for Stanley Customers - recall
We would like to inform you that STANLEY Global has issued a recall for specific models of mugs due to hot water leakage (thermoses). Although these products are no longer listed for sale on our website, some may still be in use. If you purchased a STANLEY mug from us, it’s possible that your product is included in the recall. please contact our customer service by mail: service@velo3030.co.il with your order details, and we will gladly assist you according to the company’s official policy.Thank you for your trust and cooperation
Switchback 12-ounce mug / Switchback 16-ounce mug / Trigger Action 12-ounce mug / Trigger Action 16-ounce mug